Refund policy

Witch Hat Atelier Merch – Return & Refund Policy

Last Updated: August 28, 2025

Welcome to Witch Hat Atelier Merch!

We want every order to arrive safely and every customer to enjoy a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains how to return, exchange, or request a refund for your Witch Hat Atelier merchandise.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Period: You must request a return within 14 days of receiving your order.

  • Item Condition: Products must be unused, unworn, and returned in their original packaging with all tags, accessories, and included materials.

  • Non-Returnable Items: The following items cannot be returned:

    • Personalized or custom-made products

    • Final sale or clearance items

    • Digital products, gift cards, or downloadable content

These requirements help us maintain the highest quality standards for all Witch Hat Atelier fans.

2. How to Return an Item

Returning an item is simple:

  1. Contact our support team at support@witchhatatelier-merch.com with your order number and the reason for your return. If your item is damaged, defective, or incorrect, please include clear photos.

  2. Receive your Return Authorization (RA). Once your request has been reviewed, we'll send you a Return Authorization (RA) number along with the return address. Returns sent without an RA number may not be accepted.

  3. Ship your return. Unless the item is defective or we shipped the wrong product, return shipping costs are the customer's responsibility. We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost in transit.

Following these steps helps us process your return as quickly as possible.

3. Exchanges

If you'd like to exchange an item for a different size, color, or variant:

  • Complete the return process for your original item.

  • Place a new order for the replacement product to guarantee availability.

Exchanges are handled as separate transactions to ensure accurate inventory management.

4. Refunds

Once your returned item has been received and inspected:

  • Processing Time: Approved refunds are typically issued within 5–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

  • Partial Refunds: In certain situations, partial refunds may be granted, including:

    • Items returned with signs of use, missing parts, or damage not caused during shipping.

    • Returns accepted outside the standard return period under exceptional circumstances.

Our goal is to make every refund process fair, transparent, and hassle-free.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact support@witchhatatelier-merch.com as soon as possible.

To help us resolve the issue quickly, include:

  • Your order number

  • Clear photos of the product and its packaging

  • A brief description of the problem

Once verified, we'll gladly provide a replacement or a full refund at no additional cost.

6. Late or Missing Refunds

If you haven't received your refund after 10 business days:

  • Check with your bank or payment provider, as processing times may vary.

  • If your refund is still missing, contact support@witchhatatelier-merch.com, and we'll investigate the issue promptly.

7. International Returns

We proudly serve customers worldwide.

For international returns:

  • Return requests must be submitted within 14 days of delivery.

  • Return shipping costs are the customer's responsibility unless the item is damaged, defective, or incorrect.

  • Any customs duties, import taxes, or additional fees associated with the return shipment are the customer's responsibility.

  • We strongly recommend using a tracked and insured shipping service.

8. Gift Returns

If your purchase was received as a gift:

  • Follow the standard return procedure and request a Return Authorization (RA) number.

  • Refunds can be issued to the original payment method or, where available, as store credit.

9. Return Address

Please do not send any items back without first obtaining a Return Authorization (RA) number.

The correct return address will be provided after your return request has been approved. Including your RA number inside the package helps us process your return quickly and accurately.

Thank You

Thank you for shopping with Witch Hat Atelier Merch!

We truly appreciate your support and are delighted to bring merchandise inspired by the magical world of Witch Hat Atelier to fans around the globe. If you have any questions about your order, returns, refunds, or exchanges, please contact us at support@witchhatatelier-merch.com. Our customer support team is always happy to assist you.