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Witch Hat Atelier Merch – Terms of Service

Last Updated: 28/08/2025

Welcome to Witch Hat Atelier Merch! By accessing, browsing, or purchasing from our website, you agree to follow these Terms of Service, along with our Privacy Policy, Shipping Policy, and any other related guidelines. These Terms apply to all visitors, customers, and users of the website.

Legal Disclaimer

Witch Hat Atelier Merch is an independent online store offering officially licensed Witch Hat Atelier merchandise. All rights to the characters, visuals, story, and related intellectual property belong to Kamome Shirahama and their respective rights holders.

We are not responsible for indirect claims, and our store fully respects copyright laws regarding the sale and promotion of official merchandise.

1. Shipping Policy

Order Processing:

  • Orders are typically prepared for shipment within 1–3 business days (Monday–Friday), excluding holidays.

Estimated Delivery Times:

  • USA: 3–7 business days
  • International: 7–21 business days
  • Delivery times are estimates and may be affected by customs, holidays, or unforeseen logistics issues.

Shipping Fees:

  • Automatically calculated at checkout based on weight, dimensions, and destination.

Lost or Delayed Packages:

  • We are not liable for delays caused by carriers, customs inspections, or natural events.
  • If a package is lost, contact support@witchhatatelier-merch.com within 30 days of the expected delivery window. We will assist and may provide a replacement or refund if confirmed lost.

2. Returns and Exchanges

We aim for complete customer satisfaction. Returns and exchanges are accepted under the following conditions:

  • Return Deadline: Requests must be made within 14 days of receiving your order.
  • Product Condition: Items must be unused, undamaged, and returned in their original packaging with all tags and inserts intact.
  • Non-Returnable Items: Customized, personalized, digital, or final-sale merchandise cannot be returned.

Return Process:

  1. Email support@witchhatatelier-merch.com to initiate the return.
  2. If approved, you will receive return instructions and a Return Authorization (RA) number.
  3. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refunds:

  • Once the returned item is received and inspected, we will notify you of the refund status.
  • Approved refunds are processed within 5–10 business days to the original payment method.

3. Payment Policy

  • All prices are listed in USD.
  • Payment is required in full at checkout.
  • Accepted methods: major credit/debit cards, PayPal, and other secure options listed at checkout.
  • Orders may be canceled if payment cannot be processed or verified.

4. Privacy Policy

  • We take your privacy seriously. Personal information collected, including name, email, shipping address, and payment details, is securely processed according to applicable data protection laws.

Use of Information:

  • To complete orders, provide customer support, and occasionally notify you of updates or promotions.

Data Security:

  • Standard security measures are implemented to protect your information.
  • While we strive for security, no online transaction is guaranteed to be 100% secure.

5. Intellectual Property

  • All content on witchhatatelier-merch.com—including text, images, graphics, logos, and product descriptions—is owned by us or used under license.
  • Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

6. Disclaimer of Warranties

  • All products are sold “as-is” without warranties, whether express or implied.
  • We strive for accurate product descriptions and images, but cannot guarantee that they are error-free or meet your expectations exactly.
  • Any defects or issues are handled according to our Returns and Refunds Policy.

7. Limitation of Liability

  • Witch Hat Atelier Merch is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
  • Our total liability is limited to the amount paid for the product in question.

8. Governing Law

  • These Terms are governed by the laws of the region where Witch Hat Atelier Merch operates.
  • Disputes should first be addressed through discussion or mediation.
  • If unresolved, the competent courts of our operating region have exclusive jurisdiction.

9. Contact Information

For questions, clarifications, or concerns regarding these Terms of Service:

Email: support@witchhatatelier-merch.com

We are committed to providing a safe, transparent, and enjoyable shopping experience for all fans of Witch Hat Atelier.