Verkaufsbedingungen

Witch Hat Atelier Merch – Terms and Conditions of Sale

Last Updated: 28/08/2025

Welcome to Witch Hat Atelier Merch! These Terms and Conditions of Sale (“Terms”) govern your purchases from our website and set out the agreement between you (“the Customer”) and Witch Hat Atelier Merch (“we,” “our,” or “the Store”). Please read them carefully before placing an order.

By making a purchase, you confirm that you have read, understood, and agreed to these Terms.

1. Purpose

These Terms clarify the rights and responsibilities of both you and Witch Hat Atelier Merch regarding the sale of merchandise inspired by Witch Hat Atelier. They ensure fair, transparent transactions and a smooth shopping experience for all fans of the Atelier.

2. Agreement to Terms

By placing an order on witchhatatelier-merch.com, you confirm that:

  • You have read and understood these Terms.
  • You agree to comply with all our policies, including the Shipping Policy, Return Policy, and Privacy Policy.
  • Purchases cannot be completed without accepting these Terms.

3. Products

  • All merchandise is offered based on current stock availability.
  • We may update, modify, or discontinue products at any time.
  • Product images and descriptions are intended to be accurate, but colors, designs, and details may vary slightly due to production or display differences.
  • Limited edition or exclusive items may have additional restrictions on purchase.

4. Order Process

To place an order, you must:

  1. Add products to your cart.
  2. Provide accurate shipping and billing information.
  3. Review your order and accept these Terms.
  4. Complete payment via our secure checkout system.

Right to Decline Orders: We reserve the right to cancel any order, particularly in cases of previous unresolved issues or suspected fraudulent activity.

5. Pricing and Payments

  • All prices are listed in USD and include applicable taxes unless stated otherwise.
  • Shipping fees are calculated at checkout based on package weight and destination.
  • Payment must be completed at the time of order. Accepted methods include:
    • Major credit and debit cards
    • PayPal
    • Other options displayed at checkout
  • Orders may be suspended or canceled if payment is declined or incomplete.

6. Shipping Details

Delivery Times:

  • USA: 3–7 business days
  • International: 7–21 business days (varies by location, customs, and carrier delays)

Shipping Fees: Calculated at checkout based on weight and destination.

Delays & Lost Packages:

  • We are not responsible for delays caused by carriers, customs inspections, or natural events.
  • Customers will be notified if significant delays occur.
  • For lost packages, please contact us within 30 days of the estimated delivery date for assistance.

7. Returns and Cancellations

Withdrawal Period:

  • Customers have 14 days from receiving their order to request a return, in accordance with applicable consumer laws.

Return Conditions:

  • Items must be unused, in original packaging, and in the same condition as received.
  • Customized, personalized, or final-sale items are not eligible for return.

Refunds:

  • Once returned items are received and verified, refunds are processed within 5–10 business days to the original payment method.

8. Product Warranty & Liability

  • Products are covered by applicable legal warranties regarding defects or nonconformity.
  • Defective or incorrect items must be reported within 30 days of delivery.
  • Witch Hat Atelier Merch is not liable for indirect or consequential damages resulting from product use.

9. Data Protection

  • Personal data is collected and managed in accordance with applicable privacy laws.
  • Information is used to process orders, provide support, and improve your shopping experience.

Your Rights:

  • You may request access, correction, or deletion of your personal data by contacting support@witchhatatelier-merch.com.
  • We do not sell or share your information with third parties without consent.

10. Intellectual Property

  • All content on witchhatatelier-merch.com, including logos, images, text, designs, and product descriptions, is owned by Witch Hat Atelier Merch or its licensors.
  • Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

11. Governing Law

  • These Terms are governed by the laws of the region in which Witch Hat Atelier Merch operates.
  • Disputes should first be resolved through discussion or mediation.
  • If legal action is required, the competent courts of our operating region have exclusive jurisdiction.

12. Contact

For any questions or assistance regarding these Terms and Conditions of Sale, contact our team:

Email: support@witchhatatelier-merch.com

We are committed to making your shopping journey through the magical world of the Atelier safe, fair, and enjoyable.