Widerrufsrecht

Witch Hat Atelier Merch – Return & Refund Policy
Last Updated: 28/08/2025

Welcome to Witch Hat Atelier Merch!
Just as the apprentices in Witch Hat Atelier uncover hidden magic and secrets, we want your shopping journey with us to be delightful, secure, and worry-free. Each item you receive should feel like a special treasure from the Atelier. This guide explains how to return, exchange, or request a refund for your purchases, ensuring a smooth and hassle-free experience.

1. Return Eligibility

To qualify for a return, these conditions must be met:

  • Return Window: Requests must be made within 14 days of receiving your order. This gives you time to check your items while allowing us to process returns efficiently.
  • Item Condition: Items should be unused, in perfect condition, and returned in their original packaging, including all tags, accessories, or inserts. Products showing wear, damage, or misuse may not be accepted.
  • Non-Returnable Items: Certain items cannot be returned to maintain quality and fairness:
    • Personalized or custom items
    • Final sale or clearance merchandise
    • Digital products, gift cards, or downloadable content

These rules ensure all fans receive top-quality Witch Hat Atelier merchandise.

2. How to Return an Item

Follow these steps to return an item:

  1. Contact Our Support Team: Email support@witchhatatelier-merch.com with your order number and reason for return. Include photos if needed.
  2. Receive Return Authorization: Once your request is reviewed, we’ll provide a Return Authorization (RA) number and the return address. Please include the RA number in your package; returns without it may not be processed.
  3. Ship Your Item: Unless defective, return shipping is the customer’s responsibility. We recommend a trackable shipping service or shipping insurance, as we cannot be responsible for lost packages.

Following these steps helps us handle your return quickly and efficiently.

3. Exchanges

If you wish to swap an item for a different size, color, or variant:

  • Complete the return process for the original item.
  • Place a new order for the replacement item to ensure availability.

Exchanges are processed as separate transactions to maintain accurate inventory.

4. Refunds

Once we receive and inspect your returned item:

  • Processing Time: Approved refunds are usually processed within 5–10 business days to your original payment method. Timing may vary by bank or payment provider.
  • Partial Refunds: In certain cases, partial refunds may apply, such as:
    • Items returned in a different condition than originally sent (missing parts, wear, or damage)
    • Late returns accepted under special circumstances

Our goal is to make refunds straightforward and stress-free.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

We will provide a full refund or replacement at no extra cost to keep your collection complete and in perfect condition.

6. Late or Missing Refunds

If your refund hasn’t appeared after 10 business days:

  • Check with your bank or payment provider, as processing times vary.
  • If it’s still missing, contact support@witchhatatelier-merch.com. We will investigate and ensure your refund is processed.

7. International Returns

For customers outside [insert main country]:

  • Returns are accepted within 14 days, but return shipping is the customer’s responsibility unless the item is defective.
  • Any customs fees, import duties, or taxes during return are also the customer’s responsibility.
  • Use a trackable and insured shipping method to avoid lost or delayed packages.

8. Gift Returns

If your purchase was a gift:

  • Follow the standard return procedure using the RA number.
  • Refunds can be issued to the original payment method or, if preferred, as store credit.

9. Return Address

All returns must be sent to the address provided with your RA number. Do not send items without prior authorization, as they may not be processed. Include your RA number in the package to ensure a smooth return.

Thank you for shopping with Witch Hat Atelier Merch!
Your support helps bring the magic of the Atelier to fans everywhere. For questions, special cases, or order assistance, email support@witchhatatelier-merch.com. We’re here to guide you every step of the way.