Versand

Witch Hat Atelier Merch – Shipping Policy

Last Updated: 28/08/2025

Thank you for shopping with Witch Hat Atelier Merch! We are committed to delivering your magical merchandise quickly, safely, and reliably. This Shipping Policy outlines processing times, delivery methods, tracking, and international shipping details.

1. Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays.
  • Once your order ships, you will receive a confirmation email with tracking information whenever available.
  • Please double-check your shipping details. Orders sent to incorrect addresses may incur additional shipping fees or reshipment costs.

2. Shipping Options by Region

United States (USA)

  • Standard Shipping: Estimated 3–7 business days.
  • Shipping Fee: Calculated at checkout based on weight and destination.
  • Express Shipping: Available for an additional fee; typically 1–3 business days.
  • Note: Delivery times may be affected by weather, holidays, or remote locations.

European Union (EU)

  • Standard Shipping: Estimated 7–15 business days depending on your country.
  • Shipping Fee: Calculated at checkout based on weight and destination.
  • Customs & Import Fees: Any applicable taxes, duties, or customs charges are the customer’s responsibility.

United Kingdom (UK)

  • Standard Shipping: Estimated 7–15 business days.
  • Shipping Fee: Calculated at checkout.
  • Post-Brexit Fees: VAT, customs duties, or other import charges may apply and must be paid by the recipient.

Other International Locations

  • Standard Shipping: Estimated 10–21 business days depending on destination.
  • Shipping Fee: Calculated at checkout based on weight and location.
  • Customs & Import Fees: Duties, taxes, or other charges are the customer’s responsibility upon delivery.

3. Delayed, Lost, or Damaged Shipments

  • While we strive for timely delivery, we are not responsible for delays caused by carriers, customs inspections, or unforeseen events.
  • Delayed Packages: Contact support@witchhatatelier-merch.com if your order hasn’t arrived within the estimated timeframe.
  • Lost Parcels: Notify us within 30 days of the expected delivery date. We will work with the carrier to resolve the issue and provide a replacement or refund if confirmed lost.
  • Damaged Packages: Inspect your items upon arrival. If damaged, email photos and a description immediately so we can assist with a replacement or refund.

4. Tracking Information

  • Most orders include tracking numbers so you can follow your shipment from our warehouse to your door.
  • Tracking updates may vary depending on the carrier and destination.
  • If tracking appears delayed or unclear, contact support@witchhatatelier-merch.com for assistance.

5. Additional Notes

  • Accuracy: Verify your shipping address before completing checkout to prevent delays or extra charges.
  • International Shipping: Customs inspections, public holidays, or severe weather may extend delivery times. Please plan ahead if your order is time-sensitive.
  • Customer Support: For questions, concerns, or special shipping instructions, reach out to support@witchhatatelier-merch.com.